Privacy Policy
Virtuallair
ABN 19 179 295 220
www.virtuallair.com.au
Last updated: 18 August 2026
This document sets forth the Privacy Policy for the Virtuallair website, www.virtuallair.com.au.
Virtuallair (ABN 19 179 295 220) is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include names, business names, addresses, email addresses, phone numbers, ABNs, billing and payment details, and records of our correspondence with you.
This Personal Information is obtained in many ways, including:
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Discovery calls
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Correspondence
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Telephone
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Email
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Video calls and messaging platforms
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Our website, www.virtuallair.com.au
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Your website
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Media and publications
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Other publicly available sources
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Cookies
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Third parties
We don't guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing and marketing lists at any time by using the unsubscribe link in any marketing email or by contacting us in writing.
In the course of delivering our services, we will often access Personal Information that belongs to your customers, contacts or team members.
We treat this information as yours. We access and use it only to perform the services you have engaged us for, and never for our own purposes.
Our handling of this information is also governed by the confidentiality terms of our services agreement with you.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual orientation, criminal record or health information.
We do not seek to collect sensitive information in the ordinary course of business.
Where we do collect it, sensitive information will be used by us only:
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For the primary purpose for which it was obtained
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For a secondary purpose that is directly related to the primary purpose
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With your consent, or where required or authorised by law
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you.
However, in some circumstances we may be provided with information by third parties, for example a referral partner, a staffing or recruitment agency, or a mutual client.
In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We may occasionally engage subcontractors to provide services on our behalf.
Those subcontractors will be permitted to obtain only the Personal Information they need to deliver the service.
Virtuallair takes reasonable steps to ensure that these subcontractors are bound by written confidentiality and privacy obligations in relation to the protection of your Personal Information.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including:
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To our subcontractors and team members, limited to what is needed to perform the work
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To third-party software and service providers we use to run our business and deliver our services, including project management, time tracking, accounting, communication, file storage, password management, automation, email marketing and customer relationship management platforms
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To our professional advisers, such as our accountant, bookkeeper, insurer or legal advisers
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To third parties where you consent to the use or disclosure
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Where required or authorised by law
We do not sell, rent or trade Personal Information.
Some of the platforms we use store or process data on servers located outside Australia, including in the United States and the European Union.
We may also engage subcontractors located outside Australia, including through third-party staffing providers.
Where we do so, those subcontractors are bound by written confidentiality and privacy obligations.
We take reasonable steps to ensure overseas recipients handle Personal Information consistently with the Australian Privacy Principles. However, we cannot guarantee that overseas laws will provide the same level of protection as Australian law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
The steps we take include:
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Password-managed credentials with multi-factor authentication where available
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Access limited to those who need it to perform their role
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Reputable cloud-based platforms
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Written confidentiality obligations for everyone working with us
If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
Where a breach involves Personal Information we hold on behalf of a client, we will notify that client promptly.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of seven years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Virtuallair will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. We will let you know before any fee applies.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
If we hold Personal Information about you on behalf of one of our clients, we will refer your request to that client, as they are responsible for that information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date.
We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
The date at the top of this page shows when it was last updated.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us:
Email: hello@virtuallair.com.au
Phone: 0452 118 389
We will acknowledge your complaint promptly and aim to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.