Hospitality Operations & Admin Support
We don't just support hospitality businesses, we run one.
That means we understand rosters, compliance, suppliers, POS, and the chaos of a busy service from the inside.
We support hospitality businesses with inbox management, supplier admin, compliance, bookkeeping and systems, so you can focus on great food, service and your people.
Between us, we've worked across kitchens, hotels, defence, large-scale catering, events and multi-site operations.
We also run our own hospitality business across two South Australian venues, so we understand the realities on the ground because we live them.
We're not a generic VA.
We're your operations partner.
Hospitality admin rarely stays neatly in the admin box. A supplier problem affects your menu. A missed function enquiry costs revenue. Poor reporting affects your roster.
That's why our support combines hospitality operations, admin and automation.
We don't just complete the task in front of us.
We understand where it sits in the rest of your operation and, where there's a better way to handle it, we'll tell you.
Hospitality experience
We understand service, kitchens, functions, suppliers, awards and compliance.
Operational thinking
We look beyond the task to what's causing the problem in the first place.
Systems & automation
We identify opportunities to simplify and automate, and explain the potential costs and savings in
Hospitality Back Office Support Services
Complete back office support for hospitality businesses.
We take care of the day-to-day admin, systems and reporting, so you're not doing it after hours.
Back office support
We take care of the day-to-day admin, systems and reporting, so you're not doing it after hours.
Financial reporting
Sales, wages, food cost, average spend and operational reporting, pulled together so you can make decisions while it's still useful.
Inbox management
We manage enquiries, respond to bookings and make sure the important things come to you with the context already sorted.
Compliance & documentation
Food safety records, SOPs, licences, staff records and renewals, organised and maintained rather than rediscovered when someone asks for them.
Supplier admin & ordering
Purchase orders, delivery schedules, stock management, invoice checks, credits and supplier follow-up.
Functions & events support
Enquiries, quotes, deposits, dietaries, supplier bookings, confirmations, and run sheets, handled from first contact through to the day.
PLUS: ROSTERING • POS SUPPORT • SYSTEMS & AUTOMATION
What hospitality support looks like.
1. Your inbox isn't another shift.
Enquiries get answered, bookings actioned and suppliers responded to. The things that genuinely need you come back to you with the context already sorted.
2. You know your numbers before they're old news.
Sales, expenses, wages and operational data stay up to date, so you can make decisions while there's still time to make them.
3. Things stop living in people's heads.
Supplier details, licence renewals, food safety records and run sheets are documented, maintained and easy to find.
4. We look at fixing what's manual.
If your systems can talk to each other, we'll look at making them. If a repetitive task can be automated, we'll show you the options and potential savings.
We use these systems ourselves.
At our own venues, we've built systems to manage function enquiries, food safety records, supplier cut-offs, onboarding, operational reporting and more.
We don't try to make one platform do everything. We use the tools that work, and we know how to make them fit a busy hospitality operation.
The point isn't more software.
It's fewer things relying on you remembering them.
Case Study
From a paper folder to a food safety system that runs itself
Client: a catering company
The problem: Food safety records lived on printed forms in a folder, filled in when someone remembered, and impossible to check without physically going to the venue. Compliance was reactive rather than provable.
What we built: a complete food safety plan with branded forms, converted into digital logs staff complete on a phone during service, feeding into monday.com so every temperature check, cleaning task and delivery record is timestamped and visible in real time.
The outcome: logs get completed because they take seconds, the record is auditable at any moment without touching a filing cabinet, and missed checks are visible immediately instead of at the next inspection.
